1.1. These Terms govern access to and use of the Ritmo Platform, which comprises:
1.2. The Platform is developed and operated by RITMO APLICATIVO LTDA, registered under CNPJ No. 63.677.137/0001-03, with its registered office at Rua Pais Leme, 215, Suite 1713, Pinheiros, São Paulo, SP, ZIP Code 05424-150 (Brazil), hereinafter referred to as Ritmo.
1.3. Express acceptance. To use the Platform, you must agree to these Terms and to the Privacy Policy through an unambiguous action during the registration flow, such as checking an acceptance checkbox or clicking a continue button. If you do not agree, do not use the Platform.
2.1. The Platform is intended exclusively for individuals aged 18 or over.
2.2. By using the Platform, you represent that:
2.3. If there is reasonable indication of use by a minor, Ritmo may suspend or close the account and take steps to delete or anonymize the relevant data, subject to minimum legal retention requirements.
3.1. The Platform provides educational content and exercise routines aimed at the wellness and conditioning of the pelvic floor, including timers, videos, training tracks, and general guidance.
3.2. The Platform does not perform diagnoses, does not prescribe treatments, does not substitute consultation with a healthcare professional, and does not guarantee specific results.
3.3. In the event of an emergency, seek immediate medical attention. The Platform is not an emergency channel.
4.1. You acknowledge that exercises may not be suitable for everyone and that results vary.
4.2. You should seek a professional evaluation before starting any routines if you experience persistent symptoms, pelvic pain, a recent history of surgery, diagnosed urological conditions, or other relevant limitations.
4.3. Pelvic hypertonia alert. If you experience pain, discomfort, cramps, spasms, or a worsening of symptoms, you must stop the practice and seek a professional evaluation.
4.4. Obligation of means. Ritmo undertakes to make content and tools available; it does not guarantee any particular outcome.
4.5. Misuse or excessive use. Ritmo is not liable for harm resulting from use that is inconsistent with the alerts and instructions displayed in the Platform, or from excessive use.
5.1. Registration is performed via email. You must keep your credentials confidential and secure access to your device.
5.2. Your account is personal and non-transferable. Sharing your credentials, selling access, or allowing third parties to use your account is prohibited.
5.3. You are responsible for the accuracy of the information you provide, including during the onboarding flow.
6.1. The Platform may offer both free features and paid features available through a subscription, as set out in the plans displayed at the paywall.
6.2. Billing through the app store. Subscription purchases made through the Ritmo mobile application are billed by the applicable app store — Apple App Store for iOS devices or Google Play for Android devices — and are subject to that store's terms and conditions. By completing a purchase, you also agree to the terms of the respective store.
6.3. Auto-renewal. Subscriptions are recurring and will automatically renew at the end of each billing period according to the plan you selected, unless cancelled before the renewal date in accordance with the applicable store's cancellation procedures.
6.4. Renewal price. Discounts, when offered, may apply to the first payment, as disclosed at the paywall. Upon renewal, the subscription will be charged at the then-current full price, unless a different price is clearly communicated in advance.
6.5. Cancellation. You may cancel your subscription at any time through the subscription management settings of the app store you used to purchase. You can also access cancellation from within the Ritmo app by navigating to:
Account > Help & Support > Cancel subscription
After cancellation, the subscription will no longer auto-renew and your access to paid features will remain active until the end of the current paid period, except in cases of full refund.
6.6. Refunds. Ritmo does not offer refunds outside of the right of withdrawal provided under applicable consumer protection law. Refund requests for purchases made through an app store are subject to that store's refund policy, which the user must exercise directly with the store.
6.7. Right of withdrawal. Where applicable under consumer protection law, you may exercise your right of withdrawal within the statutory period by contacting our support team at suporte@appritmo.com.
6.8. Effect of a full refund. In the event of a full refund — whether granted by the app store or Ritmo — access to paid features may be terminated immediately, as the agreement is unwound and the payment is returned.
6.9. Third-party failures. Ritmo is not liable for unavailability of payment methods, banks, or external providers, without prejudice to supporting you with guidance on the status of a charge.
7.1. All content, routines, videos, texts, brand, layout, code, databases, and methodologies are owned by Ritmo or licensed to it.
7.2. A limited, revocable, non-exclusive, and non-transferable license is granted to you for personal, non-commercial use during the term of your access.
7.3. Without Ritmo's prior written authorization, the following are prohibited:
7.4. Violations may result in suspension or closure of your account, without prejudice to any applicable legal remedies.
8.1. The Platform may offer a community area. You are responsible for the content you publish and for your interactions within it.
8.2. Publishing content that involves harassment, discrimination, hate speech, promotion of illegal substances, promises of miraculous treatments, disclosure of third parties' personal data, or infringement of intellectual property rights is prohibited.
8.3. Ritmo may moderate and remove content, restrict reach, and suspend or close accounts in the event of violations of these rules, in the interest of safety and compliance.
9.1. Ritmo may update, modify, suspend, or discontinue features in order to evolve the product, reinforce security, or comply with legal requirements.
9.2. Material changes to these Terms may be communicated through a notice in the app or on the website and, where appropriate, by email. Continued use after the effective date constitutes acceptance.
10.1. Contact channels:
10.2. Ritmo will endeavor to resolve requests and complaints through its support channels. If a dispute cannot be resolved, you may refer the matter to applicable consumer protection bodies and to the administrative or judicial venues available under applicable law.
11.1. To the fullest extent permitted by Brazilian law and without prejudice to consumer rights, Ritmo is not liable for indirect damages, lost profits, or losses resulting from misuse, use that is inconsistent with the alerts displayed, or factors outside the Platform's reasonable control.
11.2. If Ritmo is found liable and to the extent permitted by law, Ritmo's total liability may be limited to the amount actually paid by you to Ritmo in the 12 months preceding the event giving rise to the claim.
12.1. The processing of personal data is governed by the Privacy Policy available at appritmo.com/en/privacy.
13.1. These Terms are governed by the laws of Brazil.
13.2. For judicial claims, the court of the consumer's domicile is elected, pursuant to applicable law, without prejudice to other mandatory jurisdiction rules.